Writing

Writing a Letter of Complaint
Andrew ordered a book ...
However.
The book was not in good condition…
He tried to phone.
. but didn`t succeed
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So, he wrote a complaining letter
Dear Mr. Jackson
Order No. 1468
I am writing with reference to the order which I received yesterday. The book was in poor condition - 16 pages missing - 49 to 64.
I have tried to contact you by phone, but could not get any reply. I hope that you will send me another copy as soon as possible because I really need it. Thank you.
Yours sincerely
Andrew
(2)
Condition (n): the state that sth is in
To be in poor/ bad/ good/ excellent condition
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(1)
With reference to sth = mentioning sth
Salutation
Body
When did you buy/ use?
What’s wrong with it?
What are your suggestions/ expectations/ demands?
Closing
Signature
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The End