Unit 4. Special education

1
10 Minto street, Endiburgh, Scotland
8th November, 2006
Dear Phong,
Would you like to be my pen friend? I am sixteen years old and 1.58 metres tall, with red hair and blue eyes. I live in Edinburgh with my parents and two elder sisters.
3
I am a secondary school student. My school is in the centre of the city.It is very old and beautiful with about five hundred students and seventy teachers. I go to school every day from 9:00 a.m to 3:30 p.m.First, we have lessons. Then we have a lunch – break for one and half an hour. After that, we either have more lessons or play games.
5
In short, we think that you need to apologise for the poor service of the tour and something must be done to improve it.
Yours faithfully,
Tran Phu
2
77 Ngoc Ha Street, Ha Noi
Sunshine Holidays
137 Le Loi street
Ha Noi
October, 12th 2007
Dear sir,
I am writing to complain about the inconveniences we had to suffer during the holiday to Cua Lo beach from October 3rd to October 10th organized by our company.
6
What we have experienced in the holiday was quite different from the advertisement. The journey to Cua Lo was a disaster as the coach was old and not air – conditioned. When we arrived, our room was not ready and we had to wait in the lobby for half an hour. It took us nearly half an hour to go swimming because the hotel nearly 3 kilometres fom the beach. This was a package holiday and we expected to pay no further charges but we had to pay 100,000 VND for the laundry service. We complained to the guide but she could not do anything about it.
4
I hope you will write to me and tell me about yourself, your school and your daily routine.
Yours sincerely,
Sally Green
1
10Minto street, Endiburgh, Scotland
8th November
Dear Phong,
Would you like to be my pen friend? I am sixteen years old and 1.58 metres tall, with red hair and blue eyes. I live in Edinburgh with my parents and two elder sisters.
3
I am a secondary school student. My school is in the centre of the city.It is very old and beautiful with about five hundred students and seventy teachers. I go to school every day from 9:00 a.m to 3:30 p.m. First, we have lessons. Then we have a lunch – break for one and half an hour. After that, we either have
more lessons or play games.
4
I hope you will write to me and tell me about yourself, your school and your daily routine.
Yours sincerely,
Sally Green
5
In short, we think that you need to apologise for the poor service of the tour and something must be done to improve it.
Yours faithfully,
Tran Phu
2
77 Ngoc Ha Street, Ha Noi
Sunshine Holidays
137 Le Loi street
Ha Noi
October, 12th 2007
Dear sir,
I am writing to complain about the inconveniences we had to suffer during the holiday to Cua Lo beach from October 3rd to October 10th organized by our company.
6
What we have experienced in the holiday was quite different from the advertisement. The journey to Cua Lo was a disaster as the coach was old and not air – conditioned. When we arrived, our room was not ready and we had to wait in the lobby for half an hour. It took us nearly half an hour to go swimming because the hotel nearly 3 kilometres fom the beach. This was a package holiday and we expected to pay no further charges but we had to pay 100,000 VND for the laundry service. We complained to the guide but she could not do anything about it.
:
Lesson: Writing
Before you write
While you write
After you write
Homework
A letter of complaint
Read the letter and get information to fill in the blank.

Sunshine Holiday 77 Ngoc Ha Street
137 Le Loi Street
Ha Noi
October, 12th, 2007
Dear sir,
I am writing to complain about the inconveniences we had to suffer during the holiday to Cua lo beach from October 3th to October 10th organized by your company. What we have experienced in the holiday was quite different from the advertisement. The journey to Cua lo was a disaster as the coach was old and not air – conditioned. When we arrived, our room was not ready and we had to wait in the lobby for half an hour. It took us nearly half an hour to go swimming because the hotel nearly 3 kilometers from the beach. This was the package holiday and we expected to pay no further charges but we had to pay 100,000 dong for the laundry service. We complained to the guide but she could not do anything about it.
In short, we think that you need to apologize for the poor service of the tour and something must be done to improve it.
Yours faithfully,
Tran phu

Address of sender:
Date:
Address of receiver:

Salutation:
Reason for writing:
complaints:
Solution for the problem:
Closing:
Signature:
77 Ngoc Ha Street, Ha Noi
October 12th, 2007
Sunshine holiday, 137 Le Loi street,
Ha Noi
Dear sir
inconveniences
journey
apologize and improve services
Yours faithfully
Tran Phu
1. Heading
2.Greeting
3. Body
4. Closing
5. Signature
Activity 2: Read the advertisement then list something happened to you, which is worse than the advertisement says
Only one native teacher


About 40 students in class
Paid 60,000 dong for books and cassette tape.

The classroom was very hot
Waited for half an hour because the room was not ready or the teacher arrived late
Task 2: Using the information you have listed to complete the letter of complaint.
453 Ho Xuan Huong street
Ha noi – Viet Nam
The Director
Enlish For Today Centre
731 Van Xuan street
Ha Noi – Viet Nam
22nd February, 2006
Dear sir,
I am writing to complain about the poor quality of the service at your centre. Every thing seems to be worse than what you say in the advertisement.
You say that there are only native teachers. However my class had only one native teacher. You also say that there are no more than 20 students per class, but there were 40 students in the class, so it was very difficult for us to practice. We sometimes waited for half an hour because the room was not ready or the teacher arrived late. Sometimes we couldn’t study as the classroom was very hot. We expected to pay no money for books and cassettes but we had to pay sixty thousand dong.
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this problem. Please contact me at the above address or by phone at (04) 7. 222999.
Yourfaithfully,
Do An Duc

Complete the letter in the notebook.
Prepare: Unit 4 – Listening.