Unit 4. Special education

UNIT 4:
LESSON:
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Vocabulary
1. Native (n)
2. (to) advertise
Advertisement (n)
3. (to) require
4. Air-conditioned (adj)

người bản xứ
quảng cáo

đòi hỏi, yêu cầu
được trang bị điều hòa
731 VAN XUAN STREET – HANOI
Telephone: (04) 9.988666
Fax : (04) 9.988667

- Native teacher ONLY
- NO more than 20 students per class
- FREE books and cassette tapes
- ALL air-conditioned rooms
- 5:30 p.m. – 8:30 p.m.

Task1: After studying for two
weeks at English for Today Centre,
you notice that everything is worse
than what the advertisement says.
A friend of yours wants to know
about the centre and you tell
him/her the facts.
Work in pairs. Complete
the dialogue below.
A: Are you happy with your study at English for Today Centre?
B: No,(1)…………………………………………......................
A: Are all the teachers native speakers?
B: No,(2)…………………………………………......................
A: The advertisement says there are no more than 20 students in a class. Is that true?
B: No,(3)…………………………………………........................
A: Do you get free books and cassette tapes?
B: No,(4)………………………………………….......................
A: What about the classrooms? Are they air-conditioned?
B: No,(5)…………………………………………………............
A: What don’t you like most about the centre?
B: It’s the time. They say the class time is from 5:30 p.m. to 8.30p.m. but(6)……………………………………………….
A: Well, everything is different from what the advertisement says. What are you going to do?
B: I’m going to write a letter of complaint to the director of the centre.
I’m not happy with it at all
not all of them are native teachers
that’s not true. My class has over 30 students
I don’t. I have to pay for them
only some of them. Mine is not
in fact classes often start late and finish early
Task 2: Using the
information from the
dialogue in Task1,
complete the letter
of complaint below

53 Ho Xuan Huong Street
Hanoi-Vietnam
The Director
English for Today Centre
732 Van Xuan Street
Hanoi-Vietnam
22nd February,2006
Dear Sir,
I am writing to complaint about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
…………………………………………………………………………………………………………………………………………………………
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this problem. Please contact me at the above address or by phone at (04)7.222999.

Yours faithfully,
Do An Duc
A letter of complaint usually includes main parts:
Adress’s writer
Adress’s receiver
Date
- Salutation/Greeting
- Opening (Reason to write)
- Explaining the problem
- Suggesting a resolution
- Signature


- First of all or the first/ the second/ the third/…Finally.
- However, in addition, furthermore……
Connectors
Example: First of all, you say that there
Are only native teachers, but my class has
one Vietnamese teacher and two native teachers….

Rewrite the letter.
Prepare next lesson.