Unit 4. Special education

Team 1
Moon
Team 2
Sun
Game
Your prize is a ………
Welcome to the writing lesson
Unit 4 : Special education
Lesson D: Writing
I - Pre-Writing
A letter of complaint
? Task1.
After studying for two weeks at English for Today Centre, Xuan Bac notices that everything is worse than what the advertisement says. Van Dung wants to study at this centre and Xuan Bac tells her the facts.
? Role play and Complete the dialogue below
Van Dung : Are you happy with your study at English for Today centre?
Xuan Bac : No, (1).................
Van Dung : Are all the teachers native speakers?
Xuan Bac: No, (2)...................
Van Dung: The advertisement says there are no more than 20 students in a class. Is that true?
Xuan Bac: No, (3)..................
Van Dung: Do you get free books and cassette tapes?
Xuan Bac: No, (4).................
Van Dung: What about the classrooms? Are they air- conditioned?
Xuan Bac: No. (5)...................
Van Dung: What don`t you like most about the centre?
Xuan Bac: It`s the time. They say the class time is from 5:30 p.m to 8:30 p.m but (6)...................
Van Dung: Well, everything is different from what the advertisement says. What are you going to do?
Xuan Bac: I am going to write a letter of complaint to the director of the centre.
?Form of a letter
53 Ho Xuan Huong street Hanoi- Vietnam
The Director -English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
................................
................................
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the recept.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7. 222999
Yours faithfully
Do An Duc

Address of sender
Address of receiver
Date
Salutation
Reason for Writing
Solution for problem
Closing
Signature
Complaint
II - While - Writing
6 Groups
III - Post - Writing
Presentation and correction
IV - Homework
Choose a product introduced in the Game and write a complaint letter about it .
Thank you for attending
Good bye