Unit 4. Special education

Unit 4 : Special education
Lesson D: Writing
A letter of complaint
? Task1.
After studying for two weeks at English for Today Centre, A notices that everything is worse than what the advertisement says. B wants to study at this centre and A tells her the facts.
? Role play and Complete the dialogue base on the suggestions below
A : Are you happy with your study at English for Today centre?
B : No, (1).................
A : Are all the teachers native speakers?
B: No, (2)...................
A: The advertisement says there are no more than 20 students in a class. Is that true?
B: No, (3)..................
A: Do you get free books and cassette tapes?
B: No, (4).................
A: What about the classrooms? Are they air- conditioned?
B: No. (5)...................
A: What don`t you like most about the centre?
B: It`s the time. They say the class time is from 5:30 p.m to 8:30 p.m but (6)...................
A: Well, everything is different from what the advertisement says. What are you going to do?
B: I am going to write a letter of complaint to the director of the centre.
I’m not happy with it at all
Not all of them are native teacher
?Form of a letter
53 Ho Xuan Huong street Hanoi- Vietnam
The Director -English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
................................
................................
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the recept.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7. 222999
Yours faithfully
Do An Duc

Address of sender
Address of receiver
Date
Salutation
Reason for Writing
Solution for problem
Closing
Signature
Complaint