Unit 4. Special education

D. Writing
Writing a letter of complaint.
Unit 4: special education
I. PRE- WRITING.
Task 1. Read the letter and answer the questions.
VOCABULARY.
Dear Mr. Jackson,
I am writing with reference to the above order which I received yesterday. The book was poor condition- 16 pages missing- 49 to 64.
I have tried to contact you by phone, but could not get any reply. I hope that you will send me another copy as soon as possible because I really need it. Thank you.
Your sincerely,
Andrew
What does Andrew complain about?
What does he suggest the publisher do ?
Reference (n)
Reply (n, v)
Sự tham khảo,
Sự xem xét
Sự đáp lại , hồi âm
Greeting
Purpose of the letter
Closing and ending
signature
Main parts of letter of complaint
Dear Mr. Jackson,
I am writing with reference to the above order which I received yesterday. The book was poor condition- 16 pages missing- 49 to 64.
I have tried to contact you by phone, but could not get any reply. I hope that you will send me another copy as soon as possible because I really need it. Thank you.
Your sincerely,

Andrew
Suggestions: Solution

- the reason to write a letter
- The complaint (s)


Main parts of letter of complaint
1.Greeting : Dear Sir/Madam, ; Mr. / Mrs.
2. Purpose of the letter
3. Suggestions: Solutions
4.Closing and ending: - I’m looking forward to...

- Your faithfully,
5. Signature :
Some Useful language are used to write a letter of complaint
I am writing in order to/ to complain about _________.
I’d like to point out..........
Firstly __________.
The thing I would like to give complaint is.......................
My first complaint is ..................................................
In addition ( moreover).........................................
In addition to this................................................
.................................. was unacceptable.
Part 2: INTRODUCING THE COMPLAINT / FURTHER COMPLAINTS
+ NOTE: CLOSING THE LETTER IN A POLITE WAY
-I am looking forward to receiving……..
-I am looking forward to hearing from you……..
Part 1 : EXPRESSING REASON FOR WRITING
Part 3: GIVING SUGGESTIONS
-I suggest that you.......…….
I would be grateful if you could give me.................
I hope...........................
BODY
OF
THE
LETTER
- Yours faithfully/ Yours sincerely /See you then
ENGLISH FOR TODAY CENTRE
+Native teachers ONLY
+NO more than 20 students per class
+FREE books and cassette tapes
+ALL air-conditioned rooms
+ 5:30 p.m ._8:30 p.m
Complete the dialogue
A: are you happy with your study at English for today Centre?
B: No, I am not satisfied with it at all
A:Are all the teachers native speakers?
B: No,not all of them are native teachers
A:The advertisment says there are no more than 20 students in a class. Is that true?
B: No, that’s not true. My class has over 30 students
A: do you get free books and cassette tapes?
B: no, I had to pay for them
A:What about classroom? Are they air-conditioned?
B: No, only some of them
A:What don ‘t you like móst about the centre?
B:………….
First of all,you say that there are only native teachers, but my class has one Vietnamese teacher and two native teachers. In adition,You also say that each class has no more than 20 students but there are over 30 students in my class.
The thing I would like to complaint is teacher.
Moreover, In the advertisement, you say we can have books and cassette tapes free of charge but in fact we had to pay for them. To make the matter worse, the classroom is not air-conditioned. That is different from the advertisement. Finally, what I do not like most about your center is the time. The class time is not the same as what the advertisement says. Classes not only start late also finish early
III. POST- WRITING


Dear Sir/ Madam,

We’re students of Chu Van An High School . We are writing to complain about the tour of Ha Long Bay last month.
Firstly, The hotel rooms were not spacious and clean as advertised. Secondly, The food was not tasty and fresh and it was poor served. Finally, the tour guide was not friendly or well-informed.
I hope that you can give us convincing explanation as soon as possible.
I look forward to hearing from you soon.

Your faithfully,
Phan Ky Duyen
Student representative
POST- WRITING
Suggested letter
CONSOLIDATION
Choose the best option a,b or c for the following questions?
1. What kind of letter have you just leant to write?
2. How many main parts are there in a letter of reply ?
3. What do you write in the body of the letter?
4. How do you finish the letter of reply?
a. A thank you letter
b. A letter of complaint
c. A letter of invitation
a. There are 5
b. There are 4
c. There are 6
a. Expressing thanks and welcome
b. Complaining and giving suggestions
c. Both a and b
a. In an informal way.
b. In a polite way.
c. In a friendly way.
HOME WORK
Rewrite the letter at home.
Prepare for the language focus.
Thank you for joining us