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GV: Nguyễn Phương Trâm
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Service Encounter
Listen to a conservation between a student and a university employee. Fill in the diagram with the information that you hear .
Track 30
Key Vocabulary
Association: an organization; a group
Coverage: the benefits given through insurance
Policy: a legal document describing a particular service or its rules.
extensive: widespread; complete
brochure: a piece of promotional material containing information
Alumni Health Insurance
Avantages1:…
……………………………………………………………………………………………………….
Disadvantage 1: …………………………………………………………………………………………………………………….
Avantage2:
………………………………………………………………………..
Disadvantage2:.
........................................................................................
Avantage3:
………………………………………….......................
Disadvantage3:
………………………………………………………………………………………………
Offers complete vision, dental,and medical coverage
Covers all major medical procedures
Easy to qualify for
Requires expensive deductible and co-pay before coverage begins
Does not pay for minor things like prescription
Policyholder may be paying for coverage not ever used.
1. Listen again to part of the conservation. Then answer the question.
What does the woman mean when she say this:
The student should not get coverage.


The student cannot receive coverage after graduation.

The student is healthy enough to be approved.


The student’s health is a problem.
2. Listen again to part of the conservation. Then answer the question.
Why does the student say this:

To express disappointment in the price of the insurance

To ask the nurse to explain the price of the insurance policy

To suggest that the policy does not meet his needs

To state that he does not need health insurance
3. Listen again to part of the conservation. Then answer the question.
What does the woman mean when she says this:

The student should consider the policy.

All students should have insurance.

The student should research another policy.

The university should continue to offer insurance.
Fill in the blanks to complete the summary
The student visits the university health office to find out about …………............as a the woman explains that it is available for any student who has.................., and then mentions a policy that costs ……… dollars a month and requires a……………writer deductible ……..co-pay on prescription. The student feels that this policy would not be benefitcial due to its…………….
health insurance.
graduated
$50
$1,000
$40
high cost
GV: Lê Thị Xuân Huyền
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