TIẾNG ANH NHÀ HÀNG

English for Hotel Staff
Working in the hotel industry you will come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak a different language other than your own. Chances are, plenty of your guests will speak English. Do you know how to speak politely to a guest in English? Can you understand their requests and serve them accordingly? Whether your job is to take reservations or clean the hotel rooms, these pages can help you learn important words and expressions to use on the job in the hotel industry. Read and listen to the lessons. Then take the quizzes to test your comprehension.
Hotel and Accomodations Vocabulary
Hotel and Accomodations Vocabulary Quiz
Taking a Reservation
Checking guests in and out


Hotel Vocabulary
Word part of speech
Meaning
Example sentence

adjoining rooms noun
two hotel rooms with a door in the centre
If you want we can book your parents in an adjoining room.

amenities noun
local facilities such as stores and restaurants
We are located downtown, so we are close to all of the amenities.

attractions noun
things for tourists to see and do
The zoo is our city`s most popular attraction for kids.

baggage noun
bags and suitcases packed with personal belongings
If you need help with your baggage we have a cart you can use.

Bed and Breakfast noun
a home that offers a place to stay and a place to eat
I can book you into a beautiful Bed and Breakfast on the lake.

bellboy noun
a staff member who helps guests with their luggage
The bellboy will take your bags to your room for you.

book verb
arrange to stay in a hotel
I can book your family in for the weekend of the seventh.

booked adj
full, no vacancies
I`m afraid the hotel is booked tonight.

brochures noun
small booklets that provide information on the local sites and attractions
Feel free to take some brochures to your room to look at.

check-in verb
go to the front desk to receive keys
You can check-in anytime after four o`clock.

check-out noun
return the keys and pay for the bill
Please return your parking pass when you check-out.

complimentary breakfast noun
free of charge
All of our rooms have complimentary soap, shampoo, and coffee.

cot, rollaway bed noun
a single bed on wheels that folds up
If you need an extra bed, we have cots available.

damage charge noun
money a guest owes for repairs to hotel property (when caused by violent or careless acts)
We will have to add a damage charge for the hole you put in the wall.

deposit noun
amount paid ahead of time to secure a reservation
You will not receive your deposit back if you cancel.

double bed noun
a bed large enough for two people
They are a family of four, so give them a room with two double beds.

floor noun
a level of the building
The swimming pool is on the main floor.

front desk, reception noun
the place where guests go to check in and out and to get information
Towels are available at the front desk.

guest noun
a person that is staying at the hotel
Our washrooms are for guests only.

hostel noun
a very inexpensive place for backbackers and travelers on a budget
In the hostel you probably won`t get your own room.

hotel manager noun
person in charge at the hotel
I`ll let you make your complaint to the hotel manager.

housekeeping, maid noun
staff members that clean the rooms and linen
Put a sign on the door if you want housekeeping to come in and change the sheets on the bed.

ice machine noun
a machine that automatically makes ice that guests can use to keep drinks cold
There is an ice machine by the elevator on all of the even numbered floors.

indoor pool noun
place for guests to swim inside the hotel
The heated indoor pool is open until 10 pm.

inn noun
another word for "hotel"
There`s an inn on the other side of town that has a vacancy.

Jacuzzi, hot tub, whirl pool noun
a small hot pool for relaxation
Our honeymoon room has a personal hot tub.

king-size bed noun
extra large bed
A room with a king size bed costs an extra ten dollars a night.

kitchenette noun
a small fridge and cooking area
Your room has a kitchenette so you can prepare your own breakfasts and lunches.

late charge noun
a fee for staying past the check-out time
You will be charged a ten dollar late charge for checking out after 11