Polite request

Welcome to our class
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I would like to know the…. for a single room for four nights
You take the ….. bus to get from the airport to the hotel
This is the best price I can ….. you.
I’d like a room with a……, not with a shower.
I arrive at the hotel and I go to …. to get my room key
I would like to eat out. Is there a good ……… near here?
We don’t have any milk for our coffee. Is there a … open near here
Name: …..…
Company: ……
Type of room: ……
Date of arrival: ……………..
Date of departure: ……………
Confirmation by: …..
Monday, November 1st
Thursday, November 4th
E-mail
Mr. Gervais
C.M.C
Single
Who asks these questions, the hotel receptionist (R) or the caller (C )? How does the other person respond to the questions in 1, 3, 4?
Could I reserve a room for next week?.....

2. May I have your name, please? …..
3. Can you confirm your reservation in writing?….

4. Can I e-mail you tomorrow? .....

5. Could you tell me your e-mail address?.....
C
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C
- Certainly, sir.
- Sorry, but I’m not in my office today.
- Yes, of course. That’s fine
Team A
Team B
Who is the winner?
You want to know the time. (tell)
Can/ could you tell me the time
In a restaurant, you want a glass of water. (have)
May/ Could/ Can I have a glass of water, please?
Ask someone to call you tomorrow morning. (call)
Could/ Can you call me tomorrow morning?
You want a cup of coffee. Ask your colleague. (bring)
Could/ Can you bring me a cup of coffee, please?
You are in the shop, you want to pay by credit card (pay)
Could/ can I pay by credit card?
Ask the hotel to call you a taxi. (call)
Could/ Can you call me a taxi, please?
You want a table for three tonight. (book)
Could/ Can I book a table for three tonight?
The caller is speaking too quickly. (speak)
Could/ Can you speak more slowly, please?
congratulations!
congratulations!
Roll play: Choose one of these situations described below and make conversation in pairs.
1. You have an appointment to see Mr. Chang. You are at the reception now. Mr. Chang is in another meeting at the moment, the receptionist asks you to wait him a few minutes.
2. You are speaking to receptionist. Ask to speak to Mr. Chang, but he isn’t here today. The receptionist offers to take a message, agree and leave a message.
3. You are in a restaurant. Ask for the menu and order the food for yourself and your guest.
HOMEWORK
- Answer the questions.

- Prepare for next lesson( look through parts F, G, H)
Thank you for your attention!