Intelligent business- Unit 3. Teamworking

WELCOME TO
OUR CLASS
2
GROUP 5:
 Phạm Thị Mỹ Hoa
 Huỳnh Thị Thắm
 Nguyễn Thị Anh Thư
 Nguyễn Thị Thùy Trang
 Hồ Thị Thanh Tuyền
Unit 3
Teamworking
Career skills: Team building
Page 29
Dilemma: Leading a team
Page 30
REVIEW
Q1: How many kinds of meetings? What are they?
→ There are 4. They are the café meeting, the stand-up meeting, the egg-timer meeting and the walking meeting.
Q2: What are team roles?
→ Team roles consist of a team leader, a team facilitator, a team recorder, a timekeeper and team members.
Career skills
Team building
Useful sentences
a. We’re definitely moving in the right direction.
b. Go on, I’m listening.
c. That’s a great idea.
d. Let’s look at ways of getting round this problem.
e. I’m confident you’ll get it done on time.
f. Tell me more.
General qualities of good team members
1. They are active listeners.
2. They praise and encourage other team members’ work.
b. Go on, I’m listening.
f. Tell me more.
c. That’s a great idea.
e. I’m confident you’ll get it done on time.
3. They have an optimistic and positive attitude.
a. We’re definitely moving in the right direction.
d. That’s a great idea.
`
More useful sentences
It’s better to say what you have on your mind.
I think we should act on it straightaway.
You’ve never been late before.
We just need to move a bit faster.
We have many thing to do rather than just worrying about it.
SPEAKING
Team players
Work in groups. Discuss what you, as a positive team player, would say in each of the following situation. How do you think negative team members would respond?
Situation 
- We have good news.
- The management assigns two new people to help us and they agree to pay overtime.
- I’m confident we’ll get it done on time.
- We just need to move a bit faster.

- We have bad news.
- The management assigns only two new people to help us. They refuse to extend the deadline.
- I’m afraid we can’t get it done on time.
- We are unequal to do the task.
Positive members
Negative members
Situation 
Positive members
Negative members
- Tell me more about your problem.
- Everything’s gonna be alright.
- You need to recover your high morale and concentrate on your work.
- I believe that you will overcome every dificulty.
- You are slowing down our team’s progress.
- Your present attitude affects seriously other members’ morale.
- Your feeling isn’t suitable to continue working, so you should relax.
`
Situation 
Positive members
Negative members
Presenting the solution of the team member.
→ * Facilitating the team member to have an opportunity to advance and succeed.
* Boosting her morale.


Presenting the solution of the team leader.
→ * Being afraid of failing and having a bad example of leadership.
* Choosing more safe solution to protect his prestige.
Culture
at
work
Exchanging information
Some cultures find teamworking easier than others. In individualistic cultures, ‘information is power’ and people prefer to retain it in order to advance their personal career. In collectivist cultures, the greater good of the company is the main concern of all employees.
DISCUSS
 Which is closest to your culture?

 How might a diference in attitude cause conflict in multicultural teams?
Dilemma & Decision
Leading the team
The first Walmart
A store of Walton’s
Brief
Peter Drumand is the team leader of a group who were briefed to come up with ways of improving customer communications at Walton’s department store. After three weeks of information gathering and meetings the team made the following recommendations:
extend telephone coverage by one hour per week, to answer more enquiries.
update webpage at least once a week
research further the idea of holding store meetings to answer custom questions directly
Peter feels sure that these are good ideas but fears the management will not approve them because they are costly. He cannot decide whether to present the ideas to management or not.
TASK 1
Work in pairs. Discuss arguments.
Which ones do you agree/ disagree with?
Argument 
Peter would not present those recommendations.
→ * Want to protect the team, but he loses the team’s opportunity to develop, advance and succeed unintentionally.
* Not respect opinion as well as effort of the team.
Argument 
He would ask for a new deadline to find other recommendations.
→ * Fully share the parameter/ limitation of the task with the team at the beginning, but it wastes more time to find other recommendations.
* Not respect opinion and effort of the team.
Argument 
He would present those recommendations and suggests developing a budget for them.
→ * Create an opportunity for the team to advance and respects effort and opinion of the team.
* Be a perfect example of leadership.
TASK 2
Decide what you think Peter should do.
Present those recommendations
Share fully with the team the concern about the cost
Suggest that the management should develop a budget for them.
TASK 3
Discuss how do you think management will react?
`
Tell me more.
Let’s look at ways of getting through this problem.
That’s a great idea.
How interesting!
I think we should act on it straightaway.
They approve the recommendations
They do not approve the recommendations
That’s not a good idea.
They are so costly.
This task’s very adventurous.
I’m afraid we can’t realize it.
I think you should find other less expensive proposals.
DECISION
According to a business consultant’s speech about what he thinks Peter Drumand should have done, you will know it.
Well, actually, I think it is pretty evident what the team leader should do in case like this. Team leaders should be very cautious about judging a team’s decision. If the proper process was followed and the team members are behind the decision and result, then the team leader should present the findings as just that: the team’s decision. Of course, the parameters of the task should have been shared fully with the team at the beginning. This wasn’t the case, but under the circumstances, the team offered seemingly practical ideas. In fact, you know what, presenting the team’s ideas would have been a perfect example of leadership! Who knows, management may even have approved a budget for the team’s suggestions.
Ideally, the leader should focus on the aims of the brief and provide resources to help the team achieve those aims, but should not influence the team’s decision-making or worse, make decisions for them.
GAME SHOW
2
3
1
Question 1:
What is sentence that expresses this quality: praising and encourage other team members’ work?
a. We’re definitely moving in the right direction.
b. I’m confident you’ll get it done on time.
c. Go on. I’m listening.
Question 2:
Choose the characteristics of collectivist culture.
a. Shared information, reach consensus when making decision.
b. Achieve shared goals; information is power.
c. Make decision in short time, win personal success.
Question 3:
Which answer is the expression of a wonderful team leader?
a. Being too careful.
b. Influencing the team’s decision-making or making decisions for the team.
c. Presenting the team’s idea, brief the team properly.
Sorry!!!
CONCLUSION
 Career skills: Useful sentences of positive team members
 Speaking: Response of positive and negative team members
 Culture at work: Distinguish between individualistic and collectivist cultures
 Dilemma and decision: Leading a team properly
Thank you for your listening